24x7 Managed Service Desk
While Systima concentrates on IT strategy and project delivery, we understand the importance of managing what we build and take responsibility to support all the solutions we offer. Therefore, we back you up with a 24×7 fully structured service desk across Melbourne, Sydney and Sri Lanka with set escalation points between our technicians and senior specialists.
We pride ourselves on being approachable and easy to understand, supporting your business with efficient response times, access to up-to-date service agreements and expert advice. Our NOC team manage all your security operations and we continue ongoing quality control on the services we have delivered with minimal impact to your day-to-day operations.
We enjoy working with the Systima team who provide technology support to our Architectural practice. The breadth and depth of their knowledge and skills has helped us to advance our business and provide innovative efficient technology platforms for our staff and clients. These platforms allow our team to deliver nimble and responsive solutions to our clients.
As a design studio we are extremely reliant on our IT infrastructure to ensure we can meet (and exceed) the demands and expectations of our clients. In order to do so, we require a sound IT infrastructure which is sound, reliable, efficient and most importantly, personal.
Since engaging Systima to manage our IT systems we have had a seamless 3 years of exactly what we require…efficient, reliable and a team supporting us who genuinely care. We have recommended the Systima team to many other clients and contacts and will continue to do so.
The team at Systima are one of the most genuine teams of people I have had the pleasure of working with. Each end every member wears their heart on their sleeve and they operate with utmost integrity, its truly a partnership working with them and nothing is ever too much trouble. I do not hesitate in recommending the team at Systima for any IT related project or services work, if you’re in it for the long haul and you’re looking for a dependable partner – they are the perfect fit.
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MERGER & ACQUISITION
NATIONAL WAN
NATIONAL IT MANAGEMENT
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